At Xentra, we are committed to ensuring your order is processed quickly and delivered securely to your doorstep. Below, you'll find all the details regarding our shipping process.
Order Processing Time
All orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
Once your order is processed, you will receive a confirmation email with your tracking number.
Shipping Time & Delivery Estimates
USA Shipping: Estimated delivery within 5-12 business days.
International Shipping: Delivery times vary by destination but typically range from 7-20 business days.
Please note that unforeseen delays (such as customs processing or carrier issues) may affect shipping times.
Shipping Costs
We offer free standard shipping on all orders over $XX.
For orders under this amount, shipping costs will be calculated at checkout.
Express shipping options may be available at an additional cost.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number to monitor your package’s journey.
If you do not receive your tracking details within 5 days, please contact our support team.
Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery window, please reach out to us at Contact Page, and we will investigate the issue.
In cases where a package is lost in transit, we will work with the carrier to resolve the situation or arrange a replacement.
Customs, Duties & Taxes (International Orders)
Customers outside the USA may be subject to additional customs fees or taxes depending on their country’s regulations.
These charges are the buyer’s responsibility, and we recommend checking with your local customs office for further details.
Need Help?
If you have any questions about your order, shipping times, or tracking, our support team is here to help! Contact us at Contact Page ,and we’ll be happy to assist you.
Thank you for choosing Xentra – we appreciate your business and look forward to serving you! 😊